To Our Customers,
In this time of COVID-19, we want to inform you about what we are doing here at Barudan America to support our employees and customers.
Effective Monday, March 23, 2020 at 11:59 pm, the Governor of Ohio has issued a stay at home order for all non-essential employees. This order will remain in effect until Monday, April 6, 2020 at 11:59 pm. Our corporate offices are closed until further notice.
During this two-week shutdown, our employees are working from their home offices for their safety and the safety and well-being of their families. We are fully prepared and confident in our ability to continue to deliver the highest quality of service and support. Despite the current climate, we will continue to ship parts, machine orders and accessories.
We will continue to answer all technical support calls and emails in a timely manner. Technical Support can be contacted at 866.825.5884, or email@example.com. Please note: At this time, the preferred communication is email.
All on-site trainings and service calls are placed on a temporary hold.
The Impressions Orlando trade show, which was scheduled for April 2-4, has been postponed and moved to September 10-12. Impressions Atlantic City has been moved to October 8-10.
As you sanitize your work areas remember that the K-Series automat, and all electronic components of Barudan machines should NOT be sprayed directly with cleaner. Use an alcohol wipe or a damp cloth to carefully clean. Please note: water damage is not covered by warranty.
We thank you for your patience and loyalty and look forward to continuing to provide you with the machines, parts and service that you’ve come to expect from Barudan. These are uncertain times for everyone, but we will come out better. From all of us at Barudan America, take care, stay safe and thank you for your business.
Barudan America, Inc.