Barudan customers know they can trust not only their machine, but also the dedicated team that offers technical support and service. Requesting service and support is easy - simply call our Technical Support Line or Request Service/Support by opening a support log.  Make sure to leave a phone message if you call our Help Desk. Calls are pulled by our phone technicians.

At Barudan America, we do our best to reply to all inquiries in a timely manner. Our success rate in getting customers and machines back to peak performance is the best in the industry. 

PLEASE NOTE: Barudan America does not provide support for Barudan products sold or operated outside the United States and Canada. If you are in need of assistance outside the United States and Canada, please find the appropriate agent in your area.

USA Customers
Technical Support Line: (440) 498-3660
or toll-free (866) 825-5884
or Email Us:
Monday - Friday 8:30 AM to 5:00 PM EST

Canadian Customers
Technical Support Line: (905) 671-4010

Request Service/Support by opening a support log

You can fill out our Request Service Form by clicking here to submit a question or problem. Your log will be entered into our Help Desk System and our technicians will respond during standard support hours. We'll call back or email a response. Please fill out the form above completely and supply as much detail as possible so we can better direct your question or issue. 


Barudan America's technical staff has prepared articles on a wide range of topics for servicing and getting the most from your Barudan equipment. Each of the publications feature downloadable PDF files that can be viewed or printed for reference.

These articles cover a wide array of topics from framing advice to oiling instructions.

Publication categories:

  • FAQs
  • Embroidery Advice
  • Lubrication Charts & Guides
  • Sewing Head and Machine Maintenance 
  • Caps & Accessories
  • Meistergram & B2000 Information
  • Software & Utilities

We offer support by phone or filling out our Request Service Form.